These Terms of Service ("Terms") govern your use of pulselocals.com, the Pulse Network city directory websites, and the advertising services sold by Pulse Locals, LLC, a Virginia limited liability company ("Pulse Locals," "we," "us," or "our"). By purchasing a plan or using our websites, you ("you" or "Advertiser") agree to these Terms.
1. Services
Pulse Locals provides local digital advertising services for businesses, which may include: placement of advertisements in rotation on digital screens located in third-party venues; listings on Pulse city business directory websites; ad design and redesign; Map Winners local search visibility services; and access to the Limitless AI agent platform, depending on the plan you purchase. Plan features are described on our Pricing page.
2. Eligibility and accounts
You must be at least 18 years old and authorized to act on behalf of the business you are advertising. You agree to provide accurate business, contact, and billing information and keep it up to date.
3. Fees, billing, and renewal
- Plans are billed monthly in advance in U.S. dollars at the price shown at the time of purchase. The Base plan includes a one-time setup fee.
- By purchasing a plan, you authorize us and our payment processor to charge your payment method on a recurring monthly basis until you cancel.
- Prices exclude applicable taxes unless stated. We may change prices with at least 30 days' notice by email; changes apply to your next billing period after the notice period.
- If a payment fails, we may suspend your ads until payment is received.
4. Term, cancellation, and no refunds
All plans are month-to-month with no minimum term. You may cancel at any time by email or phone; cancellation takes effect at the end of your current paid billing period, your services continue until then, and no further charges will be made. All payments, including monthly fees and setup fees, are non-refundable, and we do not issue prorated refunds or credits. See our Refund & Cancellation Policy, which is part of these Terms.
5. Advertising content
- You are responsible for the content, claims, offers, logos, and materials you provide ("Advertiser Content") and represent that you have all rights needed for us to use them.
- You grant Pulse Locals a non-exclusive, royalty-free license to use, reproduce, adapt, and display Advertiser Content to create and run your ads and listings during your subscription.
- Ads must be truthful and lawful. We do not accept ads that are illegal, deceptive, defamatory, obscene, hateful, infringing, or promote adult content, weapons, illegal drugs, or gambling where prohibited. Ads must also comply with the content rules of the venues where screens are located.
- We may decline, edit for compliance, or remove any ad at our discretion. If we remove your ad for a reason that is not your fault, we will work with you to provide a corrected replacement ad at no additional charge.
6. Ad design
Ads we design for you are created for use on the Pulse Network. Your plan includes unlimited reasonable ad redesigns. Design files, templates, and layouts we create remain our property, but your own logos, trademarks, and content remain yours.
7. Placement and availability
Ads run in rotation alongside other content. Specific venues, screen locations, rotation frequency, positions, and directory placements may change over time as venues are added or removed. We do not guarantee any particular number of views, impressions, leads, search rankings, or sales. Screens and websites may occasionally be unavailable due to maintenance, venue closures, power or network outages, or events beyond our control.
8. Acceptable use of our websites
You agree not to misuse our websites, including by attempting unauthorized access, scraping at scale, interfering with operation, or posting unlawful content.
9. Intellectual property
Our websites, software, the Pulse Network, Pulse Locals, Map Winners, and Limitless names and logos, and related materials are owned by Pulse Locals or its licensors and are protected by law. Except for the limited rights expressly granted, no rights are transferred to you.
10. Disclaimers
Except as expressly stated in these Terms, the services and websites are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
11. Limitation of liability
To the fullest extent permitted by law, Pulse Locals will not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability for any claim relating to the services will not exceed the amount you paid us in the three (3) months before the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Pulse Locals from claims arising out of your Advertiser Content or your violation of these Terms or applicable law.
13. Governing law and venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in or serving Roanoke, Virginia, and you consent to their jurisdiction. Before filing a claim, each party agrees to try in good faith to resolve the dispute informally for at least 30 days.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page with a new effective date and, for material changes, notify active advertisers by email. Continued use of the services after changes take effect means you accept them.
15. General
These Terms, together with our Refund & Cancellation Policy, Privacy Policy, and any written order or agreement you sign with us, are the entire agreement between you and Pulse Locals regarding the services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
16. Contact
Pulse Locals, LLC
333 Hedgelawn Ave
Roanoke, VA 24019
(540) 467-4751 · hello@pulselocals.com